Return & Refund Policy
Transparency and customer satisfaction are at the core of Computer World Khulna.
Last updated: September 13, 2026
Thank you for shopping at Computer World Khulna. We strive to offer top-grade used and reconditioned laptops with complete quality testing. Please read our Return and Refund Policy carefully to understand our evaluation criteria regarding exchanges and returns.
General Return Policy Summary
As a provider of pre-owned and reconditioned laptops, Computer World Khulna is not legally bound or obligated to accept returns or offer monetary refunds for non-defective items once sold. However, to maintain customer goodwill, we consider special return or exchange requests purely at our sole discretion based on product evaluation and mutual discussion.
1. Special Return & Exchange Consideration
While standard sales are final, we understand that customer requirements may change. If a customer specifically requests to return or exchange a purchased laptop:
- The request must be made within a reasonable timeframe (ideally within 3 to 7 days of purchase).
- Acceptance of the request is entirely discretionary and subject to inspection by our technical team.
- If approved for return or exchange, the final refund amount or exchange valuation price will be determined based on mutual negotiation and market adjustment considering the product's current condition.
2. Valuation & Restocking Adjustment
When accepting a requested return or model exchange:
- The returned laptop will undergo a thorough hardware inspection (battery health, display, SSD/RAM status, casing condition, etc.).
- A service/usage/restocking adjustment fee will be deducted from the original purchase price. The exact percentage or valuation will be finalized through discussion with the customer.
- Any original accessories, power adapters, or gifts provided during purchase must be returned intact in their original condition.
3. Ineligibility for Return or Exchange
We will strictly reject any return or exchange request under the following conditions:
- Physical Damage: Dents, scratches, cracks, broken hinges, or display damage caused after purchase.
- Burnt / Liquid Damage: Motherboard short circuits, liquid exposure, or burnt components due to voltage spikes or improper use.
- Tampered Seals: Removal or breakage of warranty stickers, serial numbers, or unauthorized internal opening/repair by a third party.
- Missing Accessories: Failure to return the original charger or accessories supplied with the product.
4. Shipping & Transportation Costs
For any approved return, model upgrade, or exchange processed via courier service, all courier and delivery expenses (both ways) must be fully paid by the customer. Shipping charges are non-refundable under all circumstances.
5. How to Request an Evaluation
To submit an exchange or return inquiry, please visit our physical store in Khulna with your original purchase invoice, or contact our customer support channels: