Terms & Conditions
Please read our terms, replacement, and warranty policies carefully before making a purchase.
Last updated: September 13, 2026
Welcome to Computer World Khulna. By purchasing any product or accessing our services through our website or physical store, you agree to comply with and be bound by the following Terms and Conditions.
Official Guarantee & Warranty Summary
Our core commitment to product quality and technical support.1. Replacement Guarantee (30 Days)
We provide a 30-day replacement guarantee for eligible laptop purchases starting from the date of purchase.
- The replacement guarantee covers major hardware functional defects that prevent normal laptop operation.
- If a hardware manufacturing fault is found within 30 days, we will replace the defective part or unit with an equivalent model of similar condition.
- The replacement guarantee does not apply to software issues, operating system errors, virus attacks, or user configuration mistakes.
2. Up to 5-Year Service Warranty
We offer up to 5 years of free technical service warranty for selected reconditioned and used laptops.
- Free Labor & Technical Support: During the service warranty period, customers will not be charged any labor fee or technical servicing cost for repairs handled by our technical team.
- Hardware / Parts Replacement Costs: If any hardware component (such as RAM, SSD/HDD, Display, Keyboard, Battery, Motherboard chip, or Charger) fails or needs replacement during the service warranty period, the cost of the new/replacement parts must be borne entirely by the customer.
3. Warranty Void Conditions
The warranty (both replacement guarantee and free service warranty) will become completely null and void under the following circumstances:
- Physical Damage or Broken Parts: Any physical breakage, cracks on the display, cracked body/casing, loose hinges caused by pressure, or liquid spill damages.
- Burnt Components: Any burnt circuits, burnt motherboard components, short circuits caused by improper power voltage, or lightning strikes.
- Unauthorized Alteration: Any repair attempts, modifications, or opening of the laptop casing by an unauthorized third-party technician.
- Missing Warranty Stickers: Tampering, removing, or damaging the official serial numbers or warranty security seals on the laptop.
4. Pricing and Payment
All product prices are listed in Bangladeshi Taka (BDT). Prices are subject to change without prior notice due to market fluctuations. However, once an order is confirmed, the price for that specific order remains fixed.
5. Delivery & Product Inspection
- Customers ordering online or via courier delivery are strongly advised to inspect the physical condition of the package upon arrival.
- If you notice any external physical damage incurred during shipping, you must report it to our customer support team immediately on the same day.
6. Contact & Support
If you have any questions regarding our Terms and Conditions, Warranty terms, or require technical support, please contact us through our official support channels: